Return & Replacement Policy

Last updated: 12 October 2026

Pisix Band is a personal wellness product worn on the skin. To keep every customer safe, we don’t accept returns of used products. But if something is wrong with your order, we’ll make it right — quickly and at no cost to you.

1. What’s eligible for replacement

• The product arrived damaged (e.g. torn band, broken case, crushed pack).
• The product has a manufacturing defect (e.g. stud missing, elastic not holding).
• You received the wrong item or pack size, or items are missing.

2. How to request a replacement

1. Within 7 days of delivery, WhatsApp us or email contact@pisixband.com.
2. Share your order ID and clear photos of the product and outer packaging.
3. We’ll review and reply within 24–48 working hours.
4. Once approved, we’ll arrange a pickup if needed and ship your replacement free.

To confirm before publishing: who pays return shipping for damaged items (recommended: Pisix Band) and whether you’ll arrange reverse pickup.

3. Timelines

• 7 days to report an issue after delivery
• 24–48 hours for us to review your request
• 4–7 days for the replacement to reach you

4. What’s not eligible

• Bands that have been worn, washed or used (hygiene reasons).
• Requests made after 7 days of delivery.
• Change of mind, or results that didn’t meet expectations — individual results vary.
• Damage caused by misuse, stretching beyond the fit range, or machine washing.

5. Cancellations

You can cancel your order any time before it is dispatched by WhatsApp or email with your order ID. Once dispatched, the order can’t be cancelled; you may refuse a COD delivery at the door.

6. Refunds

If a replacement isn’t possible (for example, if the item is out of stock), or if a prepaid order is cancelled before dispatch, we’ll issue a full refund:

• Prepaid orders: to the original payment method within 5–7 working days.
• COD orders: to your UPI ID or bank account, shared securely with our team.

7. Contact & grievance officer

We may update this policy from time to time. The “last updated” date above shows the latest version.